Testimonials about Trailer Source
Great Service DepartmentI have used Trailer Source's Service Department in the past and have been disappointed. But that has all changed. They now deliver as promised and their level of competence is very good. If you want a good service experience, then ask for Marc Segal as your Service Advisor. He is responsive and tech savvy! - Glen from Colorado Springs, CO
left a review about parts personleft a bad review about the parts dept. Bobby who is the parts manager called me back and was very sorry that happened. i am taking back my bad review because Bobby was truly sorry. - Randy from Denver, CO
Excellent serviceTrailer Source took great care of my Forest River trailer and they even fixed my sway bar for me after I smashed it up on a rocky colorado mountain road. - Corey from Denver, CO
Excellent Customer ServiceRefered by a friend, thanks for the attention to detail! - Sean
Excellent Customer ServiceTreated well and got a good deal! - Terry
Excellent Customer ServiceGreat service! The awning on our RV that we purchased out of state fell off going down I-25 so we were in need of warranty work. We took our RV to Trailer Source and we couldn't be happier. It's as if we just dropped it off and then picked it up 10 days later and it was 100% repaired.....because that's exactly what happened! No hassle. Our representative, Mario, took care of the whole mess. Thanks, Mario! We'll be back if anything else ever falls off again!!! And now that we know who and where you are, we'll look to you for our next RV purchase. Thanks, again. - Randy
Excellent Customer ServiceFeb 4th I found an add on Craigslist for a 2013 Keystone Premier 31BHPR. I came down to take a look and met with Jim. I hate dealerships and typically buy from single owners and had just met with a single owner earlier in the week, but this one really surprised me! Jim was not the high pressure salesman I feared; In fact, he was quite the opposite and very helpful even after hours waiting for me to finish my walk through on a Friday of all things. Excellent service and care for his customer! From start to finish this store did an amazing job from the manager down to the parts department manager. They were pleasant to work with and will certainly be referred to friends in the military looking to buy. I must highlight Nate, the fella helping walk me through the trailer during the delivery process. Not only was he customer-oriented, he was highly knowledgeable!! He was a big help, even waiting on me to write down notes. The next morning as my family got away to try out the camper, I needed a question answered about the water pump, and Nate jumped in to answer it for me. I recommend someone acknowledge Nate and Jim for their amazing customer service. I will certainly remain a customer and continue coming back for parts and service! Thank you Team Trailer Source, Colorado Springs, for delivering a satisfied customer!!! - Matt
Excellent Customer ServiceWith an 800+ mile trip a week away, I came into TS looking for a specific weight distribution/sway hitch for me 20' enclosed race trailer. The sales staff helped me to understand the pros and cons of what was available and I selected a unit. The price was a very good value, the install was perfect and the instructions on how to hook-up and disconnect the hitch (as well as general maintenance) were very helpful.
On my way out of town (on the aforementioned 800+ mile trip), I stopped by to get some help with a brake controller I was having a difficult time hooking into the vehicle wiring harness. Mario (Head of the service department) quickly resolved the issue and sent me on my way (no charge). Next up is installing a shore line and electrical in the trailer. I wouldn't think of taking it anywhere else. Great prices, very friendly, knowledgable and helpful staff - what else do you need. - Stephen
Excellent Customer ServiceI live in Alaska and through the internet found a used Roadtrek camper van they had for sale. From my first phone call to them through coming to Colorado Springs to pick up the vehicle, I couldn't have been more pleased with the service I received. The salesman Stick took my deposit to hold it over the phone and kept the vehicle for me until I could fly down, in spite of other offers he received in the meantime. He kept in contact with me in regards to scheduling and I even received a call from Bob, the general manager, making sure everything was going along. When I arrived, Stick greeted me and then Nate took me on a very comprehensive orientation of all the van's equipment, including a test drive. While I was waiting for the paperwork to be finished, Bob came out and visited, making certain I was completely satisfied. All in all, everyone I had contact with was friendly, courteous and completely honest with me. This was the best experience I have ever had when buying a vehicle. - Ann
Excellent Customer ServiceWe had a great experience with Trailer source! Ryan Meyers was a pleasure to deal with, and treated us like we were friends instead of pushing a sale on us. Thanks Ryan! Jen in finance was also a pleasure to deal with. Very friendly! Thanks again Trailer Source.Brian Zinanti - Brian
Excellent Customer Service. - Jane
Excellent Customer ServiceTrailer Source is new in Colorado Springs and is located on Sinton Road where Dee's RV use to be. A couple of years ago I bought a Buggy Hauler from Trailer Source in Denver and have been been very happy with the purchase and now very glad to see the company in our town. I was in the Sinton Road store a few day ago to buy some parts for my travel trailer and found the staff, as in Denver, to be very helpful, knowledgeable and incredibly hospitable. Trailer Source, in my opinion, is what every company should strive for in terms of Customer Service and was noticeable in every employee that assisted me. - Jerry
Excellent Customer ServiceWe suffered consider able damage to our motorhome while on vacation and brought it to Trailer Source for repairs.
The management, technicians and staff at Trailer Source did an excellent job repairing our RV and made the entire experience as convenient and pleasant as possible.
I wouldn't hesitate to return with any repair or service needs in the future. - Tobe
Excellent Customer ServiceLisa and her manager, Samantha were the best - most accomodating sales people. Straight forward with us. Knew how to read us. Although we didn't buy from them, I highly recommend these ladies for sales and service. Very informative and knowledgable. Strong team! - LaDawn
Excellent Customer ServiceWe are rookies...'first time' trailer purchasers...we went BIG...a 42' Winnebago Destination 5th wheel. Our salesman, Brian Woods was such a GREAT resource, patient with us, generous with his time and knew when to back away and give us time to think/talk among ourselves. He even helped us with what vehicle and hitch we would need....as I said...we were total rookies.We had a few issues with the new 2016 Winnebago....just like you can have with a new car off the lot. As 1st time 5th wheel purchasers, we did get frustrated at times, but the employees helped us through the issues and resolve things. The local CO Springs service department was persistent and always nice to us and accommodating. When we met General Service Manager David Baldini, who comes down twice a week from their Denver locations, we were blown away with this man's true understanding of "CUSTOMER SERVICE". He TRULY gave us an honest perspective of how to approach and handle 5th wheel life AND proved to be a miracle worker in resolving a few remaining issues. - Jeff
Excellent Customer ServiceTo Shawn, Trish, Barb, Buck, and the whole service and parts crew, thank you for your extraordinary service. Your level of professionalism, friendliness, courtesy, and attentiveness is rare in the marketplace. Discovering a serious hail damage problem I was unaware of, handling the claim directly with USAA insurance, returning a damaged part to the manufacturer rather than treating it as cosmetic issue and installing it anyway, discovering and repairing a broken weld on the steps which although repaired by another facility has been a continuing problem, and providing a solution to carrying both cargo and bicycles on the back of our 5th wheel demonstrates your knowledge, honesty, creativity, attention to detail, and commitment to exceptional customer service. I could not be happier with you all personally and Trailer Source. You are now my source for parts, service, and technical support, and should I look for a new trailer in the future, my first and probably only stop will be you. To all motor home and trailer owners look no further. There are no better folks and no better place to work with in Colorado Springs! Again, thank you all. - George
Excellent Customer ServiceTrailer Source did an excellent job on a massive restoration of a rotten floor, as well as tearing apart and completely re-sealing the camper's entire front cap where water had been leaking in long before we ever bought it. Dennis (the service tech) clearly put a lot of careful time and attention into making this 1997 toy hauler look as new again as possible. We are very pleased with the quality of work, the unexpected extras they did to go the extra mile while completing our very long list of repairs and the proactive willingness to try and keep the cost as reasonable as possible for such a large amount of work. We will absolutely recommend Trailer Source to our fellow campers, and will not hesitate to use them again should the need ever arise. - Jhon
Excellent Customer ServiceApples was one of nicest and most professional salesman we have ever encountered. He was a big factor on why we bought there. Gary was also great. Thanks - Charlie
Excellent Customer ServiceExceptional customer service! Excellent service and installation work and very competitively priced. Robb - the General Manager - truly cares about his customers and it shows. And Caitlyn - the Service Advisor - is also very conscientious and customer focused. Unlike any other RV service center we have tried, we have been extremely happy with all work we have had done here. - Crystal
Excellent Customer ServiceI was going to purchase from another dealer until I worked with Patrick and Scott. I was not pushed, harassed, but properly welcomed and treated with the up most respect. They answered all my questions, met all my deadlines and gave me the best financing options I could ask for. I highly recommend Patrick for sales and Scott for financing. Trailer Source in Colorado Springs is on my A+ list. - Joseph